For young people
Moving somewhere new can bring lots of questions. You do not have to understand everything straight away. We will explain what we know, listen to what matters to you, and give you time to ask questions.
You will have your own bedroom. You can talk to staff about the things that would help it feel more like your space.
Staff are there to help you with everyday life, difficult moments, and the things you want to work towards. You will have two key workers, so there is more than one person who knows you well. You can ask who will be on shift.
Your education plan depends on what is right for you. Staff will work with your social worker and your education professionals, and will explain what is happening.
Nancy is the Registered Manager at Hammond House.
You will see Nancy around the home during the week. She works with the staff team to make sure you have the things you need and that your care plan is being followed.
If there is something your key worker cannot decide on their own, they might speak to Nancy first. Nancy will explain what is happening and try to get you an answer as soon as she can.
Cristina is the Responsible Individual.
Cristina supports Nancy and helps make sure Hammond House is running as it should.
She is not at Hammond House every day, but she can come to the home when she is needed. She also checks that your care plan is based on you and the things you personally need.
You can ask to speak to Nancy or Cristina if there is something you would like them to know.
You can talk about food you like, routines that matter to you, and things you would like to learn or try. Some decisions depend on your care plan or safety plan, and staff should explain why.
Staff will help you follow the contact arrangements in your plan, and will listen to how contact feels for you.
Activities are based on what you enjoy or want to try. That might be something active, creative, outdoors, music, cooking, horse riding, or simply time to relax.
You can tell staff what you think about your care and about living at Hammond House. Your views matter, and adults should explain decisions to you in a way that makes sense.
You can also ask for an advocate. An advocate is an adult whose job is to help you say what you want to say. They do not work for Hammond House.
Tell a member of staff, your key worker, or Nancy. You can also ask someone to help you make a complaint, or ask your social worker.
Telling us you are unhappy will not change how you are treated here.
You can ask to speak to an advocate. You can also contact an independent service if you would rather talk to someone outside the home.
Yes. You can bring your belongings and make your room feel like yours. Staff will help you settle them in.
No. You will have your own bedroom.
Contact with family follows the arrangements in your care plan. Staff will explain what has been agreed and will listen to how it feels for you.
Tell a member of staff. Adults here should help you sort out difficulties rather than leave you to manage them on your own.
Decisions are made with your social worker, your care plan and the people responsible for you. You should always be asked what you think, and told why if something cannot happen.
You will not be expected to know everything on day one.
Settling in takes time. You can ask the same question more than once, and staff should keep explaining things in a way that makes sense to you.