Contact
Contact us.
Choose the route that matches why you are getting in touch. Please do not send confidential information about a child through the general contact form.
Ways to contact us
Placements and referrals
For local authority placement teams and social workers.
07787 100025
referrals@steppingstonehomes.co.uk
Complaints
For a complaint about Hammond House or the care provided.
complaints@steppingstonehomes.co.uk
07787 100025
Telephone
General and complaints line.
We aim to respond promptly during normal working hours.
Where we are
Hammond House is in Berechurch, Colchester, Essex.
We do not publish the home’s street address.
Concerned about a child?
If a child is in immediate danger, call 999. This website is not monitored as an emergency service and must never be used to report an urgent safeguarding concern.
For a non-urgent concern about Hammond House, contact the Registered Manager on 07787 100025.
You do not have to come to us first. You can contact the Essex Children and Families Hub, the local authority designated officer, or Ofsted directly.
Other routes
- Essex Children & Families Hub 0345 603 7627
Mon–Thu 8:45am–5pm, Fri 8:45am–4:15pm - Out of hours 0345 606 1212
- LADO (Essex) 0333 013 9797
- Ofsted Registration record · URN 2867073
- Childline (for children) 0800 1111
- Help at Hand (for children) 0800 528 0731
Mon–Fri 9am–5pm
Send a general enquiry.
We aim to respond promptly during normal working hours.
Making a complaint is handled separately. Children can also ask a trusted adult or advocate to help them.